Under the Accessible Canada Act (ACA), Accessible Canada Regulations, Canadian Transportation Regulations, and the Accessibility Standard for Customer Service (Manitoba), Keewatin Air LP Supports Accessible Customer Service for all.
Accessible Customer Service Policy
Our Accessibility Plan Document considers and provides guidance, supported by the Accessible Customer Service Policy, on our steps to identify and remove barriers based on consultation. We consider the following areas in developing our policy and practices:
Our Accessible Customer Service Policy includes the following pillars:
You can provide feedback to Keewatin Air about our Accessibility Plan Document or our Accessible Customer Service Policy via:
Keewatin Air
50 Morberg Way
Winnipeg, MB
Request to speak to: Director, Business Development and Strategic Planning
Keewatin Air LP
50 Morberg Way
Winnipeg, MB R3H 0A4
Attention: Director, Business Development and Strategic Planning
Feedback received, including anonymous feedback, is directed to management via our Safety Management System (SMS). This system enables us to capture the received feedback, assess and problem solve, assign actions, ensure actions occur, and report these to our Safety Committee.
Keewatin Air will acknowledge the receipt of feedback, other than anonymous feedback, to the sender of the feedback via the same manner/methodology in which it was received. The person responsible for maintaining the Accessible Customer Service Policy & Plan is:
Keewatin Air LP
Director, Business Development and Strategic Planning
50 Morberg Way
Winnipeg, MB R3H 0A4
It is the responsibility of the Keewatin Air Executive Team to ensure the Accessible Customer Service Policy is upheld at Keewatin Air. Further, it is the responsibility of the Keewatin Air Executive to review any instances where a Built Environment Barrier is identified by an employee or customer. The receipt, discussion, feedback to complainant, and any corrective actions taken are managed by the Director, Business Development and Strategic Planning under the Authority of the President/CEO of Keewatin Air LP. As requested from the feedback supplier, we will follow up with the feedback supplier in methods that will suit their communication needs.